Privacy Policy
Hello there! This website, https://jessbowkett.com is owned and operated by Bowkett Health Pty Ltd (ACN 638716631) trading as Jess Bowkett (ABN 51772196026).
I've created this Privacy Policy to explain how I manage and protect your information when you interact with this website, my social media and my business. I recognise the great responsibility that comes with handling personal and sensitive information, and I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). If you have any questions or require further information, please feel free to contact me:
Jess Bowkett
PO Box 160,
Glen Iris VIC 3146
Personal Information
If you interact with me via this website or my social media channels, or you choose to become my client or patient, I may ask to collect the following types of personal information from you, including:
contact details such as your name, date of birth, address, phone number, email address, occupation and time zone;
details about your personal circumstances that are relevant to me providing information, products or my services;
information regarding your experience at webinars, seminars or events I hold or for which I am a speaker at; and
your IP address and information about your browsing history to help me improve the functionality and user experience of my website.
Collection and Use
I may collect your personal information by various means including when:
you contact me with an enquiry, question or feedback;
you book an appointment with me;
you subscribe to my newsletter;
you opt-in to receive a free resource from me
you complete online intake forms or questionnaires;
you register for a webinar, seminar or event;
you attend a consultation;
my website automatically collects analytics about your visit to my site; or
a third party provides information to me, such as when another medical provider sends me your treatment notes or pathology results.
I will only collect your personal information:
with your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me with information;
if I need it to provide you with the information, products or services that you request;
if I am legally required to collect it;
for necessary administrative processes if you become my client or patient; or
if I believe that I can demonstrate a legitimate interest in using your data for marketing purposes, although I will always give you a choice to opt out.
I use this information to:
respond to your enquiries;
provide you with appropriate information, products and services;
provide you with relevant news and updates about my products, services or events that may be of interest to you; and
improve this website, my products and my services.
Sensitive Information
I understand that some information is particularly sensitive, and that you are trusting me to keep this information confidential.
The types of sensitive information that I may ask you for include:
medical history (including previous or current medical conditions, medications, allergies, surgeries, hospitalisations, and vaccinations);
family medical history, including any hereditary conditions;
lifestyle, recreational, social, emotional and relationship information;
details about your cultural practices or religion;
financial circumstances; and
insurance details.
I will only collect sensitive information by methods that are reasonably secure, such as:
through my intake form in Cliniko when you book an appointment;
filling out a paper intake form or questionnaire when you visit the clinic;
in a consultation with me; and
when you send me information in an email or talk with me over the phone.
The reason that I collect this information is to:
provide you with the services that you have requested from me;
uphold my duty of care to provide safe and relevant health services to you;
ensure that I am providing you with the most appropriate services; and
provide you with private health insurance rebates for my services.
I am committed to securely storing and handling your sensitive information.
Sensitive information is stored on password protected devices, and within locked and alarm-fitted commercial office premises.
Sensitive information is stored within encrypted patient management software called Cliniko. More information about Cliniko security can be found below in this policy.
Sometimes, patients choose to share sensitive information with me in an email exchange. This information may be stored on the Google Workspace platform. More information about Google Workspace security can be found below in this policy.
As the practitioner, I am the only person who has unrestricted and routine access to your information. My trusted team members have limited access to your information, on a need to know basis, for the purposes of carrying out administration tasks and responding to your enquiries.
All paper forms with sensitive information are destroyed via shredding once uploaded to Cliniko software.
All information from children under the age of 18 is classified as sensitive information.
I collect information from minors when they enquire through my website, email, phone, social media or in-person; opt-in to email marketing; book an appointment; attend an appointment; book a seminar or webinar; attend a seminar or webinar; and when purchasing an online product.
All information collected from minors is securely stored in accordance with this privacy policy.
Limitations
If the requested information is not provided, I may not be able to carry out your requests or accept you as a client at my practice. As a registered health professional, I am legally required to identify my clients by collecting their name and address. The collection of sensitive information may also be required for me to uphold my duty of care when providing my services to you. If you have any questions, concerns or feedback regarding privacy, please get in touch by emailing hello@jessbowkett.com.
Disclosure of Information
In some instances, I may be required to disclose your information. Reasons why I may disclose your information include:
Where disclosure is necessary to carry out your instructions;
To provide goods or services to you;
When using support services (such as a receptionist or VA) to assist me in my business; and
for the purpose of research, education, training or public health responses.
In order to do this, I may share some relevant information, on a strictly need-to-know basis with:
people you authorise me to correspond with, as reasonably required to carry out your instructions;
My employees and subcontractors; and
Third party providers who assist with: accounting, administration, archiving, auditing, business consulting, email marketing, legal or financial advice, postage, technological services and website maintenance.
Occasionally, de-identified case information may be shared with other Chinese medicine, medical or health professionals. An example of a de-identified case history is:
“A 38 year old female presented to my clinic with plaque psoriasis. The herbal medicines prescribed for this case include … ”.
This type of sharing between health and medical professionals aims to contribute to the improvement of patient care and outcomes. Identifying information such as your name, address, date of birth and contact details will never be shared for this purpose.
Finally, I may disclose your information in circumstances permitted by the Privacy Act or if required by law. Examples of this are if I have serious concerns about your health, safety or wellbeing; if I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in; and in response to a subpoena, discovery request or a court order.
I recognise the great responsibility that comes with handling personal and sensitive information. If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with me to discuss this personally.
Security
I take reasonable physical, technical and administrative safeguards to protect your information from misuse, interference, loss, and unauthorised access, modification and disclosure.
I manage risks to your information by:
storing files securely;
ensuring that only I and trusted employees or subcontractors have access to sensitive information;
releasing information to service providers on a strictly need-to-know basis; and
conducting regular audits of my security systems.
As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy:
Adobe: https://www.adobe.com/au/privacy.html
Asana: https://asana.com/terms#privacy-policy
Cliniko: https://www.cliniko.com/security/
Dropbox: https://www.dropbox.com/privacy
Google: https://policies.google.com/privacy
Squarespace: https://www.squarespace.com/privacy
In addition to the information you provide me with, I may collect information from additional sources. This can include your medical records from previous providers; pathology, imaging and medical test results; treatment notes from previous visits; website visitor statistics; and content or information interacted with online. This information is combined with the aim of improving patient care and outcomes; and for determining which marketing or promotional material may be of most interest to you.
If you do not wish this to occur, please contact me.
Cookies and Google Analytics
Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas.
My website, https://jessbowkett.com uses cookies to collect information about how the website is used. This information helps me to improve the functionality and user experience of my site. You can choose to configure your browser settings not to accept cookies but this may interfere with the functioning of the website.
I use Google Analytics to collect information about your use of my website so that I can get strategic information about how my website is being used, and improve its functionality. You can find out more about the information Google collects and how it is used here: https://support.google.com/analytics/answer/6004245.
Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here: https://tools.google.com/dlpage/gaoptout.
Access to Information
You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavor to make your information available to you within 30 days.
Complaints
If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact me by sending an email outlining your concerns to me at hello@jessbowkett.com.
If you are not satisfied with my response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.
Notification of Change
When I update or revise my policy, it will be published on the website. Please visit https://jessbowkett.com/privacy-policy.
Notification of Breach
If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.